Responsible Gaming

Responsible gaming means treating gambling on roads.bet as a form of entertainment, not a way to make money or solve financial problems. The aim of this page is to help you approach betting and casino games on Bet Road consciously, with clear limits and an understanding of the risks. Bet Road on roads.bet is operated under a UK Gambling Commission licence (remote licence number 39108 held by Stars Interactive Limited), and we are committed to providing tools, information, and access to support so that you can stay in control at all times.

Risk Awareness

Gambling carries financial and emotional risks. Most players use gambling as occasional entertainment, but for some it can become harmful and lead to addiction. Understanding the early warning signs helps you decide whether you should change your habits or seek help.

Possible Warning Signs of Gambling Harm

• Increasing frequency: You are betting or playing casino games much more often than you used to, or you feel restless when you cannot play.
• Preoccupation: You frequently think about roads.bet, gambling strategies, or recovering losses even when you are at work, studying, or with family.
• Chasing losses: After losing, you increase your stakes or continue playing longer than planned in an attempt to win money back.
• Spending beyond your means: You use money needed for rent, bills, food, or other essentials, or you borrow money or use credit for gambling.
• Hiding behaviour: You conceal your gambling from family or friends, delete transaction histories, or lie about time and money spent.
• Emotional impact: You feel anxiety, guilt, shame, or depression connected to your gambling, yet still find it difficult to stop.
• Neglecting responsibilities: Work, studies, relationships, or hobbies are being pushed aside because of gambling.

Self-Assessment Questions

Consider the following statements carefully. The more you answer "yes", the higher the risk that gambling is becoming harmful:

• Do I often spend more time or money gambling on roads.bet than I originally planned?
• Have I tried unsuccessfully to cut down or stop gambling?
• Do I gamble when I feel stressed, bored, lonely, or upset to change my mood?
• Have I ever borrowed money, sold possessions, or used credit to fund gambling?
• Do I hide my gambling from important people in my life or feel ashamed about it?
• Do arguments, problems at work, or financial difficulties arise because of my gambling?

If these questions raise concerns for you, we encourage you to use the safer gambling tools on roads.bet, contact our support team, and consider reaching out to independent organisations listed below.

Limits & Tools

Under UK regulations and industry best practice, Bet Road on roads.bet provides a range of safer gambling tools. These tools are designed to help you control how much time and money you spend on gambling, and to support you in sticking to your own decisions.

Deposit Limits (Daily, Weekly, Monthly)

1. Access the limits area: Log in to your account on roads.bet and go to your account menu (for example, "My Account", "Profile" or "Safer Gambling"). Select the section labelled "Deposit Limits" or similar.
2. Choose the period: Select whether you want to set a daily, weekly, or monthly limit (you can choose more than one period if you wish).
3. Enter the maximum amount: Type the total amount you are prepared to deposit in that period (for example, £20 per day, £50 per week, or £100 per month). Choose an amount that you can comfortably afford to lose.
4. Confirm and apply: Review the figures and confirm your limit. The system will then prevent you from depositing more than your chosen amount during the relevant period.
5. Changes to limits: Lowering your limits usually takes effect immediately. Increasing limits or removing them may be subject to a cooling-off period (for example, 24 hours or more) in line with UKGC requirements, and you must actively reconfirm any increase after that period.

Deposit limits are a key protection tool; we strongly recommend setting them as soon as you create an account.

Time Spent Limits and Session Timers

• Session reminders: You can enable "reality checks" or session timers via the "Safer Gambling" or "Responsible Gaming" section of your account. These reminders notify you after you have been logged in or playing for a set period (for example, every 30 or 60 minutes).
• Configuring timers: Choose how often you want to be reminded and confirm your choice. When the notification appears, it will show your time spent and may show your net result, allowing you to decide whether to continue or log out.
• Mandatory breaks: In some cases, the session timer may require you to actively confirm that you wish to continue, creating a short break and an opportunity to reconsider.

Short-Term Breaks ("Time-Out")

1. Locate the Time-Out tool: While logged in, open your account menu and navigate to "Safer Gambling" or "Account Limits", then select "Time-Out" or "Short-Term Break".
2. Select the duration: Choose a period (for example, 24 hours, 48 hours, or up to 72 hours) during which your account will be suspended for gambling activities.
3. Confirm the request: Read the explanation of the consequences and confirm that you wish to activate the Time-Out. In most cases, the break starts immediately.
4. During the Time-Out: You will not be able to place bets or play games on Bet Road via roads.bet during the selected period. You may still be able to log in to review your account or withdraw funds, subject to platform settings, but you cannot cancel the Time-Out.
5. Expiry: When the chosen period ends, the restriction will automatically lift. If you feel that a longer break is needed, you should consider self-exclusion (see below).

These tools are provided in line with UK Gambling Commission requirements and may be updated or enhanced over time to reflect regulatory developments and best practice.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel they are at risk of, or are already experiencing, gambling-related harm. It allows you to block access to your account on Bet Road via roads.bet for a minimum of six months and up to a lifetime.

How to Request Self-Exclusion

1. Go to the Self-Exclusion section: Log in (if you are still able to do so safely) and open your account settings. Select "Safer Gambling" or "Responsible Gaming", then "Self-Exclusion". If you cannot find it, you may also contact customer support and request assistance with self-exclusion.
2. Choose the exclusion period: Available options typically include at least 6 months and may extend to 1 year, 5 years, or a lifetime exclusion. Select the period that reflects the seriousness of your concerns.
3. Read the key information: Before confirming, carefully read the explanation of consequences: self-exclusion cannot be cancelled during the chosen period, and further accounts with the same operator may also be closed to protect you.
4. Confirm your decision: You may be asked to tick a confirmation box and click "Confirm" or similar. Some additional verification (such as answering a security question) may be required to protect your account.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is applied, you will not be able to use your account on roads.bet to place bets or play games under Bet Road. In many cases you will be prevented from logging in altogether.
• New accounts: Creating new accounts with the same operator, or using different personal details to bypass self-exclusion, is prohibited. The operator may take reasonable steps to identify and close such accounts.
• Funds and withdrawals: Any remaining balance on your account will normally be made available for withdrawal in accordance with the terms and conditions and applicable law. You may need to contact customer support to arrange this, especially if you can no longer log in.
• Promotions and communications: You will not receive gambling-related marketing communications from Bet Road in respect of your excluded account, subject to technical and legal limitations.
• Irreversibility during the period: Self-exclusion cannot be lifted before the selected minimum period expires. After expiry, reactivation (if allowed) may involve a cooling-off period and confirmation that you wish to return.

Multi-Operator Self-Exclusion (GamStop)

In Great Britain, you can also register with GamStop, the national online self-exclusion scheme. GamStop enables you to exclude yourself from online gambling with all participating licensed operators, not just roads.bet, for a chosen period. This is strongly recommended if you feel you are losing control. Registration is free and requires your personal details so that participating operators can identify and block your accounts.

Support Resources

Gambling-related harms can affect your finances, mental health, relationships, and family. Professional and independent support is available, and reaching out is a sign of strength, not weakness. All organisations listed below are independent from Bet Road, and many offer confidential and free services.

Local Support in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge, 24 hours a day, 7 days a week from within the UK. Trained advisers provide confidential support, information, and can refer you to local treatment services. Services are typically available in English, and additional language support may be accessible upon request.
• GamCare Online Services: GamCare provides live chat, email support, and online forums where you can talk to others affected by gambling. These services are particularly useful if you prefer written communication or anonymity.
• NHS Gambling Treatment Services: The National Health Service in England and other parts of the UK offers specialist clinics and mental health services for problem gambling. You can speak to your GP or visit the NHS website for information about referrals and eligibility.
• Local counselling and support: Many local charities and counselling providers work with people experiencing gambling problems and their families. Support may be offered in person, online, or by phone, and may be available in multiple languages depending on the provider.

International Support Organisations

National and Regional Self-Exclusion Schemes

• Great Britain - GamStop: A free national online self-exclusion scheme allowing you to block your access to online gambling sites and apps operated by companies licensed in Great Britain, including roads.bet. Strongly recommended if you feel at risk.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is the Spanish national register of gambling exclusions. Although it does not apply to UK-licensed sites, it is relevant for Spanish residents using local operators.
• Other jurisdictions: Many countries operate their own self-exclusion registers or schemes. If you live outside the UK, check with your national gambling regulator or local support organisations for details.

Blocking Software and Device-Level Tools

• Gamban: A subscription-based application that blocks access to gambling websites and apps across your devices. Useful if you want to reduce temptation alongside account-level tools.
• BetBlocker: A free application that allows you to block access to gambling sites on multiple devices. It is suitable for individuals and families who wish to create a safer online environment.
• Other controls: You can also use built-in parental controls, browser filters, and internet security software to limit access to gambling or adult content, especially on devices used by children.

Family and Friends Support

• Family support resources: Organisations such as GamCare and Gamblers Anonymous provide forums, chats, and support groups specifically for relatives and friends of people with gambling problems.
• Confidentiality and data protection: When you contact any of these services, your information is handled confidentially and in line with UK data protection laws. Bet Road and roads.bet comply with GDPR and UK data protection requirements; details are set out in the Privacy Policy made available on the site.
• Independent dispute resolution (ADR): For disputes about transactions or fairness that cannot be resolved directly with the operator, players in the UK may have access to the Independent Betting Adjudication Service (IBAS), the appointed ADR provider for Stars Interactive Limited. ADR is not a counselling service but forms part of your wider protections.

Help for Family

Problem gambling does not only affect the person who gambles; it can also have serious impacts on partners, children, friends, and colleagues. If you are concerned about someone using Bet Road on roads.bet, there are practical steps you can take to protect yourself and support them.

Talking to Someone About Their Gambling

• Choose the right moment: Speak to them when they are sober, calm, and not actively gambling. Avoid conversations in the midst of a crisis or argument if possible.
• Use non-judgmental language: Focus on how their behaviour makes you feel and what you have observed ("I've noticed... I'm worried because...") rather than accusations or blame.
• Be specific: Describe particular situations (missed bills, hidden debts, or emotional changes) rather than making general criticisms.
• Encourage professional help: Suggest that they talk to a specialist organisation such as GamCare, Gambling Therapy, or a psychotherapist experienced in addiction.
• Set boundaries: Be clear about what you can and cannot do (for example, not paying off further gambling debts) and stick to these boundaries to protect your own wellbeing.

Support for Families and Friends

• Family support groups: Look for online forums and chats provided by organisations like GamCare (for families and friends), Gambling Therapy, and groups inspired by Gam-Anon, where you can share experiences and learn coping strategies.
• Counselling: Individual or family counselling can help you understand addiction, manage stress, and develop healthy responses. Your GP may be able to refer you to appropriate services.
• Emergency help: If you are worried about immediate safety (for example, self-harm or threats of violence), contact emergency services or crisis helplines in your area without delay.

Recommended Next Steps

• Encourage safer gambling tools: Support the person in setting deposit limits, applying a Time-Out, or using self-exclusion and GamStop if required.
• Seek professional advice: Consider consulting a psychotherapist, addiction specialist, or GP for guidance on how to respond and how to protect yourself and any dependants.
• Protect your finances: Monitor joint accounts and shared financial responsibilities, and seek professional debt advice if needed.

Operator's Commitment

Bet Road on roads.bet is operated by Stars Interactive Limited, a company registered in Malta and licensed by the UK Gambling Commission under remote licence number 39108. In line with this licence, we implement internal processes, technological tools, and staff training aimed at reducing gambling-related harm and promoting safer play.

Internal Risk-Check Procedures

• Behavioural monitoring: We may use automated systems and manual reviews to analyse patterns of play, such as unusually long sessions, rapid or repeated deposits, frequent use of high-risk products, and other indicators associated with potential harm.
• Affordability and risk assessments: In line with UK regulatory expectations, we may conduct checks when your gambling reaches certain thresholds or shows risk markers. These checks can include a review of your account activity and, in certain cases, requests for further information to ensure that your gambling remains affordable and sustainable.
• On-site messaging: We may display pop-up messages, emails, or in-account notifications reminding you to consider your spending and time, suggesting the use of deposit limits or breaks, or signposting you to support services.
• Account-based interventions: Depending on the level of risk identified, we may apply measures such as limiting deposits, restricting certain products, or applying mandatory breaks, always in line with regulatory requirements and our terms and conditions.

When We May Contact You

• Detection of risk patterns: If our monitoring systems identify behaviour consistent with problem gambling or serious financial risk (for example, a sudden increase in spend, repeated attempts to deposit following declined payments, or extended continuous play), we may proactively contact you.
• Purpose of contact: Contact may occur via email, in-account messages, live chat, or phone. Our aim is to check that you are in control, provide information about safer gambling tools, and, where appropriate, recommend taking a break or seeking external support.
• Data protection: Risk monitoring and any contact related to safer gambling are carried out in line with our Privacy Policy and applicable data protection laws, including GDPR and UK data protection regulations.
• Co-operation with regulators and ADR: We cooperate with the UK Gambling Commission and our appointed ADR provider, IBAS, to ensure our safer gambling measures remain effective, fair, and up to date.

Updates

This responsible gaming page reflects our current approach to safer gambling for customers using Bet Road on roads.bet from within Great Britain. Laws, regulations, and industry best practices evolve, and we may update this information and our tools to remain compliant and to improve player protection.

How You Will Be Notified

• Website updates: Significant changes to our responsible gaming tools or policies may be highlighted on roads.bet through banners, pop-up notifications, or dedicated information pages.
• Email communication: For material changes affecting your rights or the way safer gambling tools operate, we may send you an email to the address registered on your account, where this is required or appropriate.
• Terms and policies: The detailed rules governing your account, including safer gambling measures, are set out in our General Terms and Conditions and related policies, which may also be updated periodically.

Last updated: 6 November 2025. You should check this page and the relevant terms and policies from time to time to ensure you remain aware of the latest information.

Contact & Feedback

If you have questions about responsible gaming, need help using safer gambling tools, or wish to provide feedback about your experience on Bet Road via roads.bet, our support team is available to assist you.

Responsible Gaming Contact Channels

• Email support: You can contact the responsible gaming team using the dedicated email or contact form provided in the "Help" or "Contact Us" section of your roads.bet account. Select the category related to "Safer Gambling" or "Responsible Gaming" to ensure your query reaches the appropriate specialists.
• Telephone and live chat: Where a customer service phone line and/or live chat is available, you can use these channels to request help with limits, Time-Outs, self-exclusion, or information about external support. Current phone numbers and live chat availability are displayed in the "Help" section of the site and may change over time.

Feedback and Self-Control Requests

• Feedback form: A general feedback or contact form may be available on roads.bet. You can use this form to:
  • Request assistance in setting or adjusting deposit limits, session reminders, or Time-Outs;
  • Ask questions about self-exclusion and GamStop registration;
  • Provide suggestions on how we can improve our safer gambling information and tools.
• Complaints and escalation: If you are dissatisfied with how a safer gambling issue or any other matter has been handled, you can raise a complaint through our internal complaints procedure as set out in the Terms and Conditions. If your complaint remains unresolved, you may be able to escalate it to IBAS, our appointed Alternative Dispute Resolution (ADR) provider, in accordance with UKGC rules.

Please remember that gambling is strictly restricted to persons aged 18 or over in the UK. Always gamble responsibly, never risk money you cannot afford to lose, and make full use of the tools and support available to you.